Support Gateway FAQs
Coram's Support Gateway offers a range of therapeutic assessments and interventions to adoptive families. Find out the answers to some commonly asked questions below.
I am an adopter or a special guardian, how can I access the service?
If you are an adopter or special guardian, please contact your local authority social worker and ask them to get in touch with us at email@example.com or 020 7520 0311 (Monday to Friday, 9:00 – 17:00). If you do not have contact with your local authority, you can contact us directly and we can help signpost you to the right person to talk to.
I am a social worker, how can I access the service?
If you are a social worker, please contact us at firstname.lastname@example.org or call us on 020 7520 0311 (Monday to Friday, 9:00 – 17:00).
As a parent, do I have to pay for the service? Is the service free of charge?
The Adoption Support Fund (ASF) was set up specifically to help adopted families access therapeutic support. Your local authority social worker, through an assessment of need, can help you to access funds to pay for our service. We offer support to social workers to provide the ASF with the details they need, such as costings, descriptions of services and time scales of treatment.
I live outside London, can I access the service?
There are no limits regarding location, although we recognise that travelling a long distance for regular appointments could be difficult. It may, however, still be possible in these circumstances to provide a robust assessment and help families access therapeutic help in their local area. Please contact us to find out more.
How long will we have to wait to be seen?
The Adoption Support Gateway is committed to providing a fast and efficient service. We therefore do not hold a waiting list and all referrals are dealt with as quickly as possible. There may be waiting times at different points in the referral journey, but the reasons for this will be made clear at every step.