Using our Websites: Terms & Conditions and Online Privacy Notice
Welcome to our site
All references to ‘Coram’ mean Coram and/or other charities within the Coram group of charities.
If there is any conflict between these terms and conditions and specific terms appearing elsewhere on the websites relating to specific material then the latter shall prevail.
Website Terms & Conditions
In developing the Coram website, every effort has been taken to ensure the information held on the site is accurate in the UK, legally correct and ethical at the time of appearance. Information contained on the Coram website is provided for information only we do not guarantee the accuracy, timeliness or completeness of the information and materials offered on this website for any particular purpose.
Although care has been taken in preparing the information contained on this website, the content provides only general information and must not be used as an alternative to professional advice. We recommend users seek professional advice where appropriate.
Coram is committed to respecting the intellectual property rights of others. We have made reasonable efforts to determine where copyright is held by third parties and ensure that the reproduction of content on the pages of our website and other digital publications (including, but not restricted to, images, text and video) is done with the consent of copyright owners, where applicable. Owing to the age of some of this content, and given the resources available to us, this hasn’t always been practicable. If you are a rights holder and are concerned that you have found material on this website for which you have not granted permission or is not covered by a copyright exception under the UK Copyright, Designs and Patents Act 1988, please contact us including the following details:
- Your name and contact details
- The full details of the material’s creator
- The web address (URL) of where you found the material
- Proof that you are the rights holder and a statement that you are the rights holder or are an authorised representative.
Any queries relating to copyright in the content of this website should be referred to [email protected].
Coram reserves the right to change the content of the website, withdraw or amend any information, programmes or events at any time without liability.
So far as is permitted by law Coram accepts no liability for loss or damage, including personal injury, resulting from use of this website. While all reasonable efforts are made to ensure no malware or viruses are transmitted via our website, this cannot be guaranteed. Coram will not accept liability from damage caused by viruses and recommends that users safeguard their IT equipment before downloading information.
The content of this website is aimed at adults within the UK and other advice should be sought in other circumstances.
While Coram endeavours to ensure that this website is normally available 24 hours a day, it shall not be liable if for any reason the website is unavailable at any time or for any period.
If you believe the content of any pages to be inaccurate or out of date, please email [email protected].
Hacking into this website for the purpose of adding to or altering the content of the website or sending unsolicited emails (spam), transmitting any offensive or illegal content, and interfering with the general working of the site is illegal and unethical.
Please obtain permission from us to include any links to our website. This can be requested by emailing Coram using the Contact us link below. Coram reserves the right to require links to be removed if we believe it is not in our interest.
We have provided links to other organisations for your convenience and to provide further information. This does not signify that we endorse the linked website(s) and we cannot guarantee or be responsible for their content or accessibility. Please read their privacy policies and terms and conditions.
Using our logos and information
The Coram logo and other logos associated with the Coram group of charities may not be used without Coram’s prior written consent. Requests to use the Coram logo or other logos associated with the Coram group should be sent to [email protected].
This website contains material which is owned by or licensed to Coram. Copyright material includes, but is not limited to, information, publications, images, videos, and the design, layout and appearance of the website. Some information, materials or photos on our website may be the property of another copyright owner, used here with their permission, and must not be used without their consent.
Coram’s downloadable leaflets, brochures and publications and our web pages can be printed, copied and used for private use, study or teaching purposes; however no modification may be made to the content. Content may not be used for commercial, public or any other purposes without Coram’s prior written permission. No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Coram’s prior written permission.
Coram Pledge Wall
Use of the Coram Pledge Wall is restricted to individuals over the age of 16. Users must have permission to upload photos. Coram accepts no liability for content or photos uploaded by users. Names, comments and photos will be moderated in line with these Terms & Conditions, so will not go live straight away.
We advise all users to be sensitive and respectful and discourage any language or images that may offend or upset other users. Interaction with the Pledge Wall is welcomed and encouraged but Coram reserves the right to withhold publication of comments or photos it deems to be unsuitable. This may include but is not limited to comments or photos deemed to be spam or questionable spam; including profanity; containing language or concepts that could be deemed offensive, inaccurate, libellous, defamatory, abusive, threatening or otherwise illegal; that attack a person individually; that may compromise people’s identity including Coram staff, users of Coram’s services and others not related to Coram; that promote third parties or that are deemed by Coram to be contrary to its charitable aims or the spirit of the Pledge Wall.
Coram reserves the right to edit comments, withdraw or amend any information uploaded at any time without liability. Our decision is final. Using the site, viewing or interacting with the Pledge Wall implies acceptance of these terms and conditions. If you have any questions about use of the Pledge Wall, please contact us by email at [email protected].
Any disputes arising out of these terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales (or the laws of Scotland or Northern Ireland if you live there). If you choose to bring proceedings in connection with the terms you must do so in the courts of England and Wales unless you live in Scotland or Northern Ireland, in which case you can choose to bring proceedings there.
Online Privacy Notice - Visitors to our websites
- What is Online Privacy?
- What information does Coram collect about me and how is it obtained?
- How does Coram use my information?
- How secure is the information which I give to Coram?
- How does Coram use ‘Cookies’?
- What about links to other websites?
- Does Coram share my information with anyone else?
- How can I access the information that Coram holds about me?
- How can I make changes to the information that Coram holds about me?
- How long will Coram keep my information?
- How do I limit or stop receiving messages from Coram?
1. What is Online Privacy?
Coram respects your privacy and recognises how important it is that personal information remains secure. Our goal is to be open and transparent about the personal data we collect, how it is used, and how it is shared. This statement describes how Coram collects and uses information about people who visit our website. If you have any questions about this privacy notice, please contact the Coram Data Protection Officer, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ or email [email protected].
Your personal data is protected by UK and EU legislation, specifically the General Data Protection Regulation 2018 (the 'GDPR'), and the Privacy and Electronic Communications (EC Directive) 2003 ('PECR'). We aim to exceed our legal obligations by following best practice and reviewing our procedures regularly.
Coram is registered as a data controller with the Information Commissioner for the United Kingdom for those purposes for which personal information is collected.
2. What information does Coram collect about me and how is it obtained?
We may collect information whenever you choose to interact with us. This can be done in many ways such as when you register with us for one of our services or events, subscribe to our newsletter, donate to us, apply for a job or volunteering opportunity or otherwise provide us with your personal details. We may also receive information about you from third parties but only if you have given them permission to share your information.
3. How does Coram use my information?
We will use your personal information with your consent, for legitimate purposes or other bases of legal processing outlined under the GDPR or PECR. We will process your information for reasons including, but not limited to, providing you with the services, products or information you have requested, for administration purposes, in order to comply with financial regulations and the law, and to further our charitable aims.
In order to do this, we may need to share your information within the Coram Group, or associated organisations and agents. We will not swap or sell your data to any third parties for marketing purposes.
Where stated, we may use the personal information you provide to contact you in future about the work of the Coram Group. The information which we collect in this way will typically include your name, postal and/or email addresses, and your bank details if you are supporting us financially.
We may analyse the personal information we collect about you and add other publicly available information to create a profile of your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and with the most relevant information.
4. How secure is the information which I give to Coram?
Coram takes the care of your data seriously and protects your personal information in a range of ways. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These measures include the use of secure servers, firewalls and SSL encryption. Online payments are processed for Coram by Frontstream and Paypal who follow payment card industry (PCI) security compliance guidelines when processing credit card payments. We do not store any credit card details that are provided when making a payment online.
However, please be aware that the transmission of information over the Internet is never 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any information you submit to us via our website. We will inform you within 72 hours if there has been a breach to your personal information.
5. How does Coram use ‘Cookies’?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to make sure that the site reflects your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will never give Coram access to your computer or any information about you, other than the data you choose to share with us and your IP address.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note, however, that if you disable our cookies you may not be able to access certain services or facilities on our site and your use of our site may be restricted. Further information on deleting or controlling cookies is available at www.aboutcookies.org.
6. What about links to other websites?
Coram's website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7. Does Coram share my information with anyone else?
Coram will not sell, distribute or lease your personal information to third parties unless we have your permission, are acting in legitimate interests (specified at the point of data collection) or are required to do so by law. We do sometimes ask third party organisations to contact you on our behalf as part of fundraising activities, but the information gathered in this way remains our legal responsibility and we ensure that data is treated with the same level of care as if we were handling it directly.
8. How can I access the information that Coram holds about me?
You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If you wish to exercise these rights, please write to:
Post: Coram Data Protection Officer, 41 Brunswick Square, London, WC1N 1AZ.
Email: [email protected]
We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within forty working days of receipt. It will help us locate your records more easily if you can tell us something about the nature of your contact with Coram.
9. How can I make changes to the information that Coram holds about me?
If your personal details change, please help us to keep your information up to date by notifying us at [email protected]. It will help us to update your information quickly if you include your full name and address and/or supporter number (if known), together with details of the correction to be made.
10. How long will Coram keep my information?
How long we keep your information depends on the purpose of data processing. Details of this can be found at the point of data collection, in emails or by emailing [email protected].
If you cease to have an active relationship with us or request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we don’t accidentally duplicate information.
Under GDPR you do have the right to be forgotten – whereby the personal data we hold about you will be deleted from our systems. Please note that if you choose to be forgotten the products and services Coram can provide you becomes limited.
11. How do I limit or stop receiving messages from Coram?
You may choose to restrict the collection or use of your personal information by following the opt-in and opt-out instructions on any online form or email you might receive from us or by emailing [email protected] or calling us on 020 7520 0330. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time.
If you wish to receive no further information from us, at any point in time, this can be done via post or email, details below.
Post: Coram Data Protection Officer, 41 Brunswick Square, London, WC1N 1AZ.
Email: [email protected]
Registered Charity No: 312278, Registered Charity Name: The Thomas Coram Foundation for Children, known today as 'Coram'
Last updated: May 2018